Shipping policy
Price, Shipping costs, Delivery Information
We ship to:
Europe:
Albania, Andorra, Belgium, Bosnia And Herzegovina, Bulgaria, Denmark, Germany, Estonia, Finland, Greece, Iceland, Ireland, Italy, Croatia, Latvia, Liechtenstein,Lithuania, Luxembourg, Malta, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Austria, Poland, Portugal, Republic of Moldova, Romania, Russia, San Marino, Sweden, Switzerland, Serbia, Slovakia, Slovenia, Spain, Vatican City State, Czech Republic, Turkey, Ukraine, Hungary, Belarus, Cyprus.
Asia:
Bahrain, India, Israel, Katar, Oman, Sri Lanka, United Arab Emirates.
States of America:
Bahamas, Canada, United States.
Africa:
Egypt,South Africa.
National shipping
In addition to the indicated prices, we charge a flat rate of 4.50 € per order for delivery within Germany. The flat-rate delivery charge includes the statutory value added tax. From an order value of 35.00 € your order will be shipping cost free.
Normally you will receive your order within 1 to 3 working days. Please understand that in times of high order and delivery volume there may be delays with our logistics and shipping service provider DHL and state "Package not received" in the subject line. We can then take further steps.
If the shipment status of your order has not changed after 10 days, please contact us at: info@studiobotanic.de
The shipping costs are clearly listed again in the shopping cart system and on the order page. All packages are insured against loss or damage in transit. All national packages are shipped climate neutral by DHL (Go Green).
Shipping to EU countries
For deliveries to Austria we charge a flat rate of 6.50 €. From an order value of 65.00 € you will receive your order free of shipping costs.*
For deliveries to Albania, Andorra, Belarus, Belgium, Bosnien und Herzegowina, Denmark, Island, Italy, Liechtenstein, Luxembourg, Monaco, Montenegro, Netherlands, Northmazedonien, Norwegen, San Marino, Serbien, Vatikanstadt, Republik Moldau, Czech Republic, Finnland, Polen, Sweden, Schweiz, Bulgaria, Croatia, Cyperus, Estland, Greece, Hungary, Irland, Lettland, Lithuania, Malta, Portugal, Romania, Slovakia, Slovenia, Spain.
We charge a flat rate of 15.00 €. From an order value of 80.00 € you will receive your order free of shipping costs.The shipment will be sent by the best and fastest shipping method.
The shipping costs include the legal value added tax.
The average delivery time is about 3 - 8 working days, depending on the destination country.
International shipping
We charge a flat rate of 40.00 €. From an order value of 250.00 € you will receive your order free of shipping costs. The shipment will be sent by the best and fastest shipping method.
Shipping to States of America:
United States, Kanada
We charge a flat rate of 25.00 €. From an order value of 150.00 € you will receive your order free of shipping costs. The shipment will be sent by the best and fastest shipping method
PS: Due to COVID-19 the shipping can take till 2 Weeks!
Deliveries to countries outside the EU are invoiced net (less VAT). The correct net amount is indicated in the order process and in the order confirmation. Specific taxes and import duties for delivery to a non-EU country must be declared and paid by the purchaser of the goods to the relevant authorities of the importing country. For deliveries to non-EU countries your order will take about 5-15 working days.
All international shipments that are transported oversea (outside the EU) are sent with the best and fastest shipping method.
Attention: International shipping from Europe to Overseas take at least 30 days because shipments are rebooked from sea to sea freight.
Delivery information
Sobald As soon as you have placed an order with us, your goods will be prepared for shipping.
1. You will receive an order confirmation
2. Afterwards we hand over your package to DHL. As soon as the packagel is scanned by DHL, you will receive a shipping confirmation to the mail address you entered when ordering.
Prices on the product pages in Euro (€) include the current legal value added tax.
We deliver within Germany, to other EU member states and a selection of international countries. (See list on homepage)
Returns
After receipt of your order you have 14 days to return your order to us in its original packaging and unopened.
In case of a revocation of the products, the return costs are on the side of the buyer with regard to our environment. We would like to raise awareness for delivery routes and thus minimize the return routes.
For returns, we recommend an insured shipment with tracking code. On the one hand you can track the return shipment. On the other hand the shipment is insured in case of loss by the shipping service provider.
If the returned goods are alright, we have to refund all payments we have received from you, excluding the delivery costs, immediately and at the latest within fourteen days from the day we have inspected the goods. For this refund we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. You shall bear the direct costs of returning the goods. You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the condition, properties and functioning of the goods.
Order Consciously
In the case of a revocation of the products, the return costs are on the side of the buyer with consideration for our environment. In this way, we would like to raise awareness of delivery routes and thus minimise return routes.
You can find more information about revocation here.
